Shipping & Returns
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Looking for pre-purchase information?
Sshipping and returns process plays a crucial role in your satisfaction as a customer, we hope you find the answers you are looking for below. Also try our dedicated FAQ page for more general topics.
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Already placed an order and need support?
If you require assistance with an existing order, please find Shipping, Delivery & Returns FAQs sections below.
You can also contact our support team for further assistance.
Packaged with Care
Each poster is carefully rolled, placed within a secure & thick packing tube. The ends of the tube are then lightly packed with oil free paper - avoiding the crimping you sometimes see from plastic end-caps.
Finally, we suspend the tube inside a flexible & supportive triangular prism cardboard for added protection.
Frequently Asked Questions
Shipping & Delivery
Where do you ship to?
We offer shipping to all locations within the UK.
How much does shipping cost?
All our products include FREE Shipping to the United Kingdom.
How long does it take for my order to be shipped?
All our posters are shipped Standard Delivery in the UK, with estimated arrival time between 3-4 business days. This may vary depending upon public holidays and the delivery provider.
Do you provide tracking information for shipped orders?
Yes, we provide tracking information for all orders. You will receive an email with the tracking number once your order has been shipped.
Do you ship internationally besides the UK?
Currently, we only ship to addresses within the United Kingdom. We do not offer international shipping at the moment.
What shipping carriers do you use?
We work with reliable shipping carriers to ensure safe and timely delivery of your posters. The specific carrier used may vary depending on the size and weight of your order.
What should I do if my order is damaged during shipping?
In the rare event that your order arrives damaged, please contact our customer support immediately. We will gladly assist you in resolving the issue and arranging for a replacement or refund.
Frequently Asked Questions
Returns
What is your return policy?
If you’re not satisfied with the quality of the products your customer received get in touch within 30 days of receiving the item and we’ll investigate and find a solution.
How do I initiate a return?
To initiate a return, please contact our customer support within the 30-day return period. Provide your order details, and we will guide you through the return process, including any necessary forms or labels.
How long does it take to process a return?
Once we receive information about your issue, our team will investigate and may ask for photographic evidence of damage or quality control problems before contacting you. We aim to achieve this within 48 hours.
Can I exchange a poster for a different design or size?
We do not offer a returns or refunds relating to design or size change requests.
What if my posters arrived damaged or defective?
In the unfortunately event your posters arrive damaged or defective, please contact our customer support immediately. We will guide you through the return process and arrange for a resolution with you.
I'm not satisfied with the quality, can you help?
Absolutely.
If you're not satisfied with the quality of your purchase, please get in touch within 30 days of purchasing your order and we'll investigate for you.
If we find that there is a problem with the quality of you're order, we will send you a complimentary replacement as quickly as possible.