Frequently Asked Questions
We've compiled answers to some of the most common queries we receive about our horror and zombie-themed posters, ordering process, shipping, and more. We hope this helps you find the information you need, but if you have any further questions, don't hesitate to reach out to LotZ for support.
Frequently Asked Questions
Product Information
What types of posters do you sell?
Land Of The Zed specializes in horror and zombie-themed posters. We offer a wide range of designs, including black and white posters, wet plate posters, and our latest zombie posters fresh from the crypt.
What materials are used for your posters?
Our posters are printed on high-quality paper. We offer options for Premium Quality paper in Glossy and Matte finishes, as well as Museum Quality paper for a higher quality option.
What sizes are your posters available in?
Our posters come in a variety of sizes. Please refer to the individual product pages for specific size options.
Where are your products made?
All our products are proudly made in the UK.
Frequently Asked Questions
Ordering Process
How can I place an order?
You can place an order by selecting a poster, choosing your preferred size and paper finish, and then adding it to your cart. Once you've added all the items you want to purchase, you can proceed to checkout to complete your order.
What payment methods do you accept?
We accept various payment methods. Please refer to the footer of our website for the specific payment options.
Currently we take major credit and debit cards, Google Pay, Apply Pay, Amazon, and more.
How can I use a promo, coupon, or discount code?
You can enter your promo code at checkout. Once you've entered the code, the discount will be automatically applied to your order.
Some discounts are not compatible with other offers.
What should I do if there's a problem with my order?
If you encounter any issues with your order, please contact our support team at info@landofthezed.com for assistance.
Frequently Asked Questions
Shipping, Returns & Refunds
How long does delivery take?
We offer 2-7 day FREE shipping for all our products within the UK.
How much does shipping cost?
Shipping is free for all products to the UK.
How are your posters packaged for shipping?
Each poster is carefully rolled and placed within a secure and thick packing tube. The ends of the tube are then lightly packed with oil-free paper to avoid crimping. Finally, we suspend the tube inside a flexible and supportive triangular prism cardboard for added protection.
What should I do if my product arrives damaged?
If your product arrives damaged, please contact our support team at info@landofthezed.com for assistance.
How can I return an item?
For information about returns, please visit our Shipping & Returns page.
How long do I have to return an item?
We have a 30-day return period, although most returns are not necessary. We may be able to resolve your issue with a simple email.
What is your return policy?
For detailed information about our return policy, please visit our Shipping & Returns page.
Frequently Asked Questions
Account Management
How can I create an account?
You can create an account by clicking on the "Log in" link at the top of our website and then clicking on "Create account".
How can I change my account details?
You can change your account details by logging into your account and updating your information in the account settings.
What should I do if I forget my password?
If you forget your password, click on the "Log in" link at the top of our website, then click on "Forgot your password?" and follow the instructions to reset your password.
Frequently Asked Questions
Promotions & Discounts
How can I find out about upcoming sales or promotions?
You can stay updated on our latest sales and promotions by subscribing to our newsletter found in the footer.
How can I use a discount code?
You can enter your discount code at checkout. Once you've entered the code, the discount will be automatically applied to your order.
What are the terms and conditions related to promotions?
The terms and conditions for each promotion may vary. Please refer to the specific promotion for its terms and conditions.
Frequently Asked Questions
Customer Service
How can I get in touch with customer service?
Please speak with our support team through the contact page.
What are your customer service hours of operation?
Standard 9-5, Mon-Friday. With limited support on weekends and evenings.
What kind of help can customer service provide?
Our customer service team can assist with order inquiries, shipping and return questions, account management, and any other questions or concerns you may have.
We would love to hear feedback, suggestions, and collaborations also, so please feel free to reach out to us.